Terms of service

For customer service inquires or issues, please use the contact form or email me at greatlakeslacquer@gmail.com.  Please allow 24-48 hours during the week for a response.  Please do not include weekends, holidays or vacation in this time frame. 

Combining Shipping:  At this time, I will no longer be combining orders and refunding shipping unless it is during a small batch/sample sale.  Also, I will not hold orders unless you are international.

Payment:  Please see our home page of the storefront for all payment methods accepted.

Cancellation: I honor cancellation requests as long as a shipping label has not been printed.  Please send your request via email.

Misc. Issues:  If there is a problem with your polish, please contact me as I will do my best to ensure that all my customers are happy.  While I do thoroughly test my ingredients, it's impossible for me to recreate every possible situation, including storage and usage.  I encourage storing polish in a cool, dry, dark place such as a helmer or alex.

Variances: While I keep concise records of all recipes and adhere to them precisely, batch variances can occur.  It is the nature of handmade polish. 

Custom work: At this time, I am no longer offering custom polish.